Orphan Water Systems. These are filtration products that a customer owns and either there never was a servicing contractor or the customer no longer has contact with the original servicing company due to them going out of business or worse (the customer can't stand dealing with them anymore). There are two methods of dealing with these orphan systems and their owners.
The first and unfortunately most pervasive method is for a water treatment company have its sales team say something along these lines, "I have never seen this kind of junk before, nobody services this stuff, nobody knows where to find parts for these, and so on. Here is a proposal for $7500.00 for new Super Duper Brand water filter equipment."
The second is the approach less common but the more fair for the customer. A qualified water treatment company should be able to exact repairs on any system that actually is repairable. Even if it is a big box store purchase, even if it was sold by a competitor, and most importantly, even if the water treatment company really needs the money from a sale.
Here is my suggestion for those seeking service on an orphan water system. When you call around to water treatment companies tell them you need a service technician to check out the system. If the guy shows up with fancy gold chains and absolutely no dirt on his clothes or shoes and smells of cologne, he is not a water technician, he is a salesman who will make a pretend show of servicing your water treatment system. It won't be long before he says the above phrases or something similar and then tell you that he can provide you a new system at some high price.
Another suggestion, and this is for those who own one of the GE, Whirlpool, or Water Boss or other systems bought at the home center or Walmart and are having trouble with it; call the manufacturer and find who the local service company is. This is not a company who works for the manufacturer, but will work for you, for a fee, to get your system up and running. Usually it is a company with staff experienced working on just about every of the dozens of different brands of equipment.
The first and unfortunately most pervasive method is for a water treatment company have its sales team say something along these lines, "I have never seen this kind of junk before, nobody services this stuff, nobody knows where to find parts for these, and so on. Here is a proposal for $7500.00 for new Super Duper Brand water filter equipment."
The second is the approach less common but the more fair for the customer. A qualified water treatment company should be able to exact repairs on any system that actually is repairable. Even if it is a big box store purchase, even if it was sold by a competitor, and most importantly, even if the water treatment company really needs the money from a sale.
Here is my suggestion for those seeking service on an orphan water system. When you call around to water treatment companies tell them you need a service technician to check out the system. If the guy shows up with fancy gold chains and absolutely no dirt on his clothes or shoes and smells of cologne, he is not a water technician, he is a salesman who will make a pretend show of servicing your water treatment system. It won't be long before he says the above phrases or something similar and then tell you that he can provide you a new system at some high price.
Another suggestion, and this is for those who own one of the GE, Whirlpool, or Water Boss or other systems bought at the home center or Walmart and are having trouble with it; call the manufacturer and find who the local service company is. This is not a company who works for the manufacturer, but will work for you, for a fee, to get your system up and running. Usually it is a company with staff experienced working on just about every of the dozens of different brands of equipment.
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